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Building a Life in Canada courses:
Handling conflicts and difficult conversations
What the course is about
This course helps participants develop the skills needed to navigate conflicts and engage in difficult conversations with confidence. It will teach participants to identify common sources of conflict, use principles of clean communication, and develop strategies to address grievances constructively through effective and respectful dialogue.
Time allocation: ~2 hours of videos + ~1 hour of independent activities
What you will gain
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Identify most common sources of conflict.
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Familiarize with the concept and principles of clean communication.
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Prepare to address a building-up “charge” of unclean communication in a constructive manner.
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Explore effective strategies to address grievances.
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Identify ways to deal with behaviours that obstruct conflict resolution.
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Develop effective openings to difficult conversations.
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