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Building a Life in Canada courses:
Handling conflicts and difficult conversations
What the course is about
This course helps participants develop the skills needed to navigate conflicts and engage in difficult conversations with confidence. It will teach participants to identify common sources of conflict, use principles of clean communication, and develop strategies to address grievances constructively through effective and respectful dialogue.
Time allocation: ~2 hours of videos
+ 1 hour of independent activities
What you will gain
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Identify the most common sources of conflict.
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Familiarize with the concept and principles of "clean communication".
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Prepare to address a building-up “charge” of unclean communication in a constructive manner.
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Explore effective strategies to address grievances and disagreements.
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Develop effective openings to difficult conversations.
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Identify ways to deal with unhelpful behaviours that obstruct conflict resolution.
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Discover the healthiest ways to deal with other people's conflicts.
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